RETURNS AND EXCHANGES
SIZE EXCHANGE
The first exchange is free for Spain, Iberian Peninsula and you can manage it here.
For the rest (Balearic Islands and Europe), there are no exchanges, you will have to make a return and a new purchase.
Another option is to make the exchange in our physical shop in Valladolid.
You have 30 calendar days to make the exchange.
IMPORTANT: Wrap the product securely, if possible in the same bag you received them in, but if you do not keep the bag, in any other bag or box, but always without damaging the product and closed securely.
As soon as we receive them and check their condition (unused, just as you received them), we will send you the new size.
RETURNS
The return is free for Spain, Iberian Peninsula and you can manage it here.
For the rest (Balearic Islands and Europe), they must be sent at the customer's expense to the following address: TIENDA FOOGAPLAN, CALLE CÁNOVAS DEL CASTILLO 7, 47002 VALLADOLID, SPAIN.
The final amount paid for the products will be refunded, except for the "Shipping costs".
You have 30 calendar days to make the return.
IMPORTANT: Wrap the product securely, if possible in the same bag you received them in, but if you do not keep the bag, in any other bag or box, but always without damaging the product and closed securely.
As soon as we receive them and check their condition (unused, just as you received them), we will reimburse you, which can take up to 7 days.
DO YOU HAVE ANY QUESTIONS?
If your question is not in the list of questions above, write to us via chat, email, instagram, Facebook, etc...
The first exchange is free for Spain, Iberian Peninsula and you can manage it here.
For the rest (Balearic Islands and Europe), there are no exchanges, you will have to make a return and a new purchase.
Another option is to make the exchange in our physical shop in Valladolid.
You have 30 calendar days to make the exchange.
IMPORTANT: Wrap the product securely, if possible in the same bag you received them in, but if you do not keep the bag, in any other bag or box, but always without damaging the product and closed securely.
As soon as we receive them and check their condition (unused, just as you received them), we will send you the new size.
RETURNS
The return is free for Spain, Iberian Peninsula and you can manage it here.
For the rest (Balearic Islands and Europe), they must be sent at the customer's expense to the following address: TIENDA FOOGAPLAN, CALLE CÁNOVAS DEL CASTILLO 7, 47002 VALLADOLID, SPAIN.
The final amount paid for the products will be refunded, except for the "Shipping costs".
You have 30 calendar days to make the return.
IMPORTANT: Wrap the product securely, if possible in the same bag you received them in, but if you do not keep the bag, in any other bag or box, but always without damaging the product and closed securely.
As soon as we receive them and check their condition (unused, just as you received them), we will reimburse you, which can take up to 7 days.
DO YOU HAVE ANY QUESTIONS?
If your question is not in the list of questions above, write to us via chat, email, instagram, Facebook, etc...