Returns and exchanges

SIZE EXCHANGE
The first change is free for Spain (Peninsula) and you can manage it here.

For the rest (Balearic Islands and Europe), we do not make exchanges, you will have to make a return and a new purchase.

Another option is to make the exchange in our physical shop in Valladolid.

You have 30 calendar days to make the exchange.

IMPORTANT: Wrap the product securely, if possible in the same bag you received them in, but if you do not keep the bag, in any other bag or box, but always without damaging the product and closed securely.

As soon as we receive them and check their condition (unused, just as you received them), we will send you the new size.

RETURNS
Returns from 25 October 2023 will cost 3,50€ for home Pick-up and 3€ for delivery at a post office in Spain (Peninsula) and can be managed it here.

Returns to the physical shop are free.

For the rest (Balearic Islands and Europe), they must be sent at the customer's expense to the following address: TIENDA FOOGAPLAN, CALLE CÁNOVAS DEL CASTILLO 7, 47002 VALLADOLID, SPAIN.

The final amount paid for the products will be refunded, except for the "Shipping costs" and "Return costs".

You have 30 calendar days to make the return.

IMPORTANT: Wrap the product securely, if possible in the same bag you received them in, but if you do not keep the bag, in any other bag or box, but always without damaging the product and closed securely.

As soon as we receive them and check their condition (unused, just as you received them), we will reimburse you, which can take up to 7 days.