Exchange policy Spain (Peninsula)
The first exchange is free for Spain (Peninsula) and you can manage it here.
Another option is to make the exchange in our physical shop in Valladolid.
You have 30 calendar days to make the exchange.
IMPORTANT: Wrap the product securely, preferably in the same bag you received them in, but if you do not keep the bag, in any other bag or box, but always without damaging the product and closed securely.
As soon as we receive them and check their condition (unused, just as you received them), we will send you the new size.
Accessories, such as the Universal Protector or socks, cannot be returned or exchanged.
Return policy Spain (Peninsula)
Returns have a cost of 3,50€ with home collection and 3€ with delivery in a post office for Spain (Peninsula) and you can manage it here.
Returns to the physical shop are free of charge.
The final amount paid for the products will be refunded, except for the ‘Shipping costs’ and the ‘Return’ costs.
You have 30 calendar days to make the return.
IMPORTANT: Pack the product securely, preferably in the same bag you received them in, but if you do not keep the bag, in any other bag or box, but always without damaging the product and securely closed.
As soon as we receive them and check their condition (unused, just as you received them), we will reimburse you, which can take up to 7 working days.
Accessories, such as the Universal Protector or socks, cannot be returned or exchanged.
Returns policy Portugal
Returns have a cost of 5€ with delivery in a post office and you can manage it here.
The final amount paid for the products will be refunded, except for the ‘Shipping costs’ and the ‘Return’ costs.
You have 30 calendar days to make the return.
IMPORTANT: Pack the product securely, if possible in the same bag you received them in, but in case you do not keep the bag, in any other bag or box, but always without damaging the product and closed securely.
As soon as we receive them and check their condition (unused, just as you received them), we will reimburse you, which can take up to 7 working days.
Accessories, such as the Universal Protector or socks, cannot be returned or exchanged.
International and Balearic Islands Returns Policy
International returns must be sent at the customer's expense to the following address: TIENDA FOOGAPLAN, CALLE CÁNOVAS DEL CASTILLO 7, 47002 VALLADOLID, SPAIN.
The final amount paid for the products will be refunded, except for the ‘Shipping costs’.
You have 30 calendar days to make the return.
IMPORTANT: Pack the product securely, if possible in the same bag you received them in, but in case you do not keep the bag, in any other bag or box, but always without damaging the product and closed securely.
As soon as we receive them and check their condition (unused, just as you received them), we will reimburse you, which can take up to 7 working days.
Accessories, such as the Universal Protector or socks, cannot be returned or exchanged.
